Refund and cancellation policy
RETURNS, REFUND AND CANCELLATION
- NO returns policy: Any orders placed or purchases made on our Website are not eligible for return after purchase.
- Limited Returns/Refunds: Due to the perishable nature of our Products, we do not accept returns or offer refunds once the package has been opened or used. We only endeavour to offer replacement / refund of Products that may have suffered any damage in transit, or in cases where the packaging has been tampered with, the Product is defective at the time of delivery, or a wrong or expired Product has been delivered, subject to the availability of such Products and subject to such requests being complete and timely as set forth in this Clause 6.
- Once our customer service team confirms the damage to the order through the appropriate proof provided by you either via email or phone, we will immediately process the replacement orders. All return or replacement requests must be supported by clear photographs demonstrating the issue. We reserve the right to approve or reject the request based on the evidence provided.
- We will only process replacements / refunds for claims made within 2 (two) days of the order date. We will be unable to address any queries, concerns or claims raised after this time period.
- Any cancellations made by you can only be processed within 24 (twenty four) hours of placing the orders by writing to us at support@ascendliv.com or by cancelling the order in your User Account. Orders once dispatched will not be eligible for cancellation. Refund for cancelled orders made within the permitted timeline will be credited back to the original payment method within 5 (five) to 10 (ten) business days. We will not be liable to refund any additional amounts to you beyond the amount for the order cancelled and we shall be entitled to deduct any payment gateway charges incurred in processing such refunds from the same.
